Guidance for Employers

The duties of a First Aider can be physically demanding. It is the employer’s responsibility to ensure that delegates are free from any conditions that may affect their ability to cope with the course any employee is attending.

To be eligible to attend the 2 day First Aid at Work Refresher course delegates must be in possession of a valid first aid certificate issued by a recognised training provider. The date on the certificate must not exceed 28 days from the date of the refresher course. Original certificates must be shown as evidence. Photo id is required at all courses.

Terms of Booking

A binding contract will be formed when CountryLifeTraining accepts a customer’s booking
Booking maybe made by telephone, e mail or via our website – telephone bookings will be confirmed by a confirmation e mail.

Delegates must adhere to timings set out in the course information. Failure to attend and participate in any part of the course will make them exempt from certification and the full fee will remain payable.

We reserve the right to cancel any course in exceptional circumstances and we will give as much notice as possible and rearrange a free transfer to another course, or refund full fees.

We recommend delegates requiring blended courses secure a place with an instructor for the second day practical session prior to purchasing their online course as we cannot be responsible if you are unable to attend the dates offered and no refunds are available for the online segment of the course.
It is the responsibility of the delegate to ensure the suitability of the course they have booked.

We have the right to remove a delegate from the course or refuse a booking if any breach of behaviour is demonstrated. No refund will be given.
If a duplicate or replacement certificate is required there will be an administration charge of £6.00 per certificate
Fees for training at your venue are subject to an additional charge of 40p per mile for each journey undertaken

Terms of Payment

All payments must be completed prior to the course date
Refunds will only be given if cancellation is within 10 days of the course – otherwise the full course fees will be charged. Course transfers will be offered if we are informed by e mail within 48 hours of the course. Non attendees will not be offered a refund.

Payments can only be made by cheque or BACS

All bookings and payments for the online courses must be made via our website or through Procourses.co.uk quoting UK-1812

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